Export Customer Service (Japanese Speaker)
Industry: Transportation / Logistics
Specialism: Customer Service - Customer Service
Posted on 03 Jun 2025
About Company
Our client is a global logistics MNC founded in 1973. They provide one-stop business solutions in freight forwarding.
Job Description
- Direct Contact with Customers with outstanding friendly and reliable service offered
- Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
- Check on the Export Documents Compliance when processing the export work order
- Apply the correct export permit and other export custom processed on timely manner
- To answers all calls promptly
- Monitor the onboard status without fail and to informed customer on any irregularity
- Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team
- Always ensuring that the Airfreight rates apply is correct and updated.
- Constantly aware and update on new changes / requirement by airlines or governmental requirement
- Ensure that all monthly customer report is submitted on timely manner without fail
Job Requirements
- Minimum O-Level / N-Level
- 2 years’ experience within the same industries / field
- Proficient in Microsoft Excel, especially VLOOKUP formula
- Speaks and write Japanese is required to communicate with Japanese speaking customers
Compensation
- AWS
- Working hours: Monday to Friday 9am to 5:30pm , Atl Sat 9am to 1pm
- OT Pay