Retail Supervisor
Industry: Retail / Merchandise
Specialism: Sales - Retail
Posted on 23 Jun 2026
About Company
Our client is a leading sneaker and sport fashion retailer. They offer a wide selection of footwear, apparel, and accessories from top brands.
Job Description
- Provide managerial support and help maintain and improve the levels of customer service
- Provide assistance in the supervision of all staff while maintaining the standards of the shop floor
- Deal with certain managerial processes on a daily basis as instructed by Store Management
- Provide customers with excellent levels of Customer service
- Deal with customer complaints and enquires, providing the best possible outcome
- Ensure the personal appearance of sales staff is in line with company guidelines
- Have an understanding of the Customer Service measuring programme Observation Checklist
- Ensure that targets are achieved and, where possible, exceeded
- Monitor staff service levels in order to maximise store sales
- Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques
- Provide assistance with the maintenance of standards on the sales floor
- Keep stock clean and presentable at all times
- Encourage personal progression throughout your store
- Provide assistance with the induction and training of new starters
- Assist with the development of existing staff, ensuring that personnel complete the relevant assessments
Job Requirements
- Minimum 1 year experience in leadership role
- Visual merchandising experience
- Excellent time management skills
- Strong verbal and written communication skills
- Able to operate Microsoft Outlook, Word and Excel
Compensation
- Working locations: ION, Funan
- Working hours: 5 days per week / 3 shifts (08:30-18:15 /13:00-22:45 /11:15-21:00)
- Working time varies by store
- Staff purchase privileges
- Upon confirmation: Group insurance coverage, Outpatient benefit, Birthday voucher