Care Coordinator
Industry: Healthcare / Medical
Specialism: Operations - Support Services
Posted on 17 Jul 2025
About Company
Our client is a premier home care service center dedicated to providing exceptional care and support to individuals in the comfort of their own homes. With a team of highly trained professionals, they offer personalized care solutions tailored to each individual's unique needs, fostering independence and enhancing quality of life.
Job Description
- Attend to calls and manage daily enquiries/and as assigned, including contacting potential clients via phone to understand their needs and share information about company products and services
- Coordinate and facilitate care for the Care Recipients through comprehensive assessment, evaluation, planning, and implementation
- Establish rapport and work collaboratively with the Care Recipient’s family, Physician, Nurses, and respective Care team members to develop personalised care plans and ensure high quality service
- Coordinate, plan and participate in home visits and schedule sessions for both the Care team members and the clients
- Communicate the Care Recipient’s needs and care to the respective Care team member and follow up accordingly
- Document and maintain assessments, plans and outcomes promptly and accurately for the team and update the relevant system
- Monitor and follow up with the Care team to ensure that the reports are sent to Clients in a timely manner
- Provide guidance and support to Care team members to facilitate smooth and effective communication with the clients
- Conduct regular follow-ups with the Care team and Care Recipients’ families to evaluate progress and support continuity of care
- Coordinate, handle and follow up on clients’ service agreements and payments-related invoices with the Finance team
- Assist and participate in company events, roadshows, educational talks and training workshops
- Perform any other duties as may be assigned from time to time
Job Requirements
- Diploma in a related discipline with relevant work experience.
- Proficient in Microsoft Word and Excel
- Strong verbal and written communication skills
- Excellent interpersonal and written communication skills
- Self-motivated, with excellent social skills and the ability to network with a wide range of professionals
- Problem-solving abilities.
- A team player with a passion for patient care, a willingness to learn, and a positive, collaborative attitude
- Minimum of 2 years of experience in healthcare, social services, or the hospitality service sector
Compensation
- 5.5 days; Working hours: Mon to Fri 9am - 6pm, Sat 9am - 1pm