Customer Service Officer
Industry: Electrical & Electronics
Specialism: Customer Service - Customer Service
Posted on 19 Jun 2025
About Company
Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.
Job Description
- Customer service, products issues and support the front counter.
- Attend to customers, handle the queries from the Service Hotline as well as from emails.
- Respond and resolve customers’ queries related to products, spare parts, service schemes and schedule service appointments
- Liaise and coordinate with Authorized Service Contractors, In house technicians, etc. to resolve issues arising from customers. - Assist to perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.
- To conduct weekly and annual parts stock count.
- Retrieve and deliver spare part to Customer Care Counter.
- Front counter duties, including, but not limited to spare parts sales over walk in, Bring in Repair, Repair collection and Redemption.
Job Requirements
- At least a O-Level academic qualification.
- Having some customer service and/or call center or similar working experience.
- Excellent communication skills and good interpersonal skills.
- Possess basic computer skills.
- Good stamina and good personality and customer-oriented.
- Excellent time management skills, able to prioritize work, attention to details and problem solving skills.
- Ability to work under pressure and manage customers’ expectations.
Compensation
- Work location: Bedok, Singapore
- Within walking distance from Bedok MRT Station
- Working hours: Monday - Friday (9am - 5pm), Saturday (9am - 2pm)
- 1 year renewable contract
- AWS
- Annual leave
- Medical and other benefits