Industry: Retail / Merchandise
Specialism: Information Technology (IT) - IT - Management
ClosedOur client was established in 1990 and is one of Top 100 Best Employers in Singapore. It is the regional corporate headquarters, that leads and supports the Asia Pacific region in sales and marketing activities, service parts, accessories, and customer services, contributing to the overall development of the industry and the growing economies in the region.
- Understand and translate business needs/processes into IT solutions
- Strong domain knowledge in infrastructure with experience managing systems like M365, office automation related (network, printer, laptop management, Teleconference audio etc.)
- Manage & execution of digital transformation projects
- Actively support the identification and implementation of innovative digital solutions and technologies to address organizational challenges and improve operational efficiency.
- Drive the adoption and Users competencies of M365 application across the organization, providing advice on the skills and knowledge needed to support these applications in the future.
- Contributes to team effort by accomplishing related results to a new digital workplace through vendor management
- Perform regular routine check on ServiceDesk management, backup, software and service patches.
- Document technical procedures and maintain accurate records of all IT activities
- Other ad hoc duties as assigned by the company
- Degree/Diploma in Information Technology/Computer Engineering or related qualifications.
- Minimum 2 - 4 years of relevant working experience in Microsoft M365 Platform project and Support
- Proficient in areas such as cloud computing, voice/chatbots, robotic process automation (RPA), and/or Microsoft 365 technologies.
- Demonstrate ability to support project management activities and contribute effectively to project delivery.
- Strong communication and collaboration skills, with a willingness to learn and grow in a dynamic digital environment.
- Able to work independently and constantly upskilling and keeping abreast with technological advancement.
- Experienced in leading a team of ServiceDesk with ITIL knowledge is a plus point
- Knowledge in M365 Collaboration tool and Administration
- Understanding of other Microsoft online services suite and on-premises technologies including Azure, Active Directory, ADFS, group policy, DNS, security, and networking fundamentals.
- Possess Basic Knowledgeable of IT networking is preferably.
- IT Savvy, Pro-active, dynamic and with good analytical/conceptual thinking
- Strong Analytical and problem-solving skills
- Self motivated learner and team player, ability to multi tasks/projects
- Strong communication and interpersonal skill
- Willingness to travel, work long hours and some weekends for projects when required.
- Working hours: Monday to Friday at 9am to 5:45pm
- Working location: CBD