Call Centre Officer
Industry: Electrical & Electronics
Specialism: Customer Service - Call Centre
Posted on 09 Sep 2024
About Company
Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.
Job Description
- Monitor the service quality to ensure customer / experience / service quality meet the standard.
- Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
- Review and enhance processes and procedures to ensure efficiency of the operation.
- Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
- Make outgoing calls to customers.
- Resolve complicated / escalated issues.
- Handling time for Customer care Centre KPI = < 20 minutes.
- Ability to work under pressure and manage customers' expectations.
Job Requirements
- Minimum "O" Level
- Have working experience in call center or customer service or similar experience
- Teamwork and able to work independently
- Excellent communication skills and good interpersonal skills.
- Possess computer skills, customer-orientated and strong customer focus.
Compensation
- Working Location: Bedok, Singapore
- Working hours: Monday to Friday (9am -5pm); Saturday (9am-2pm)
- 1 year renewable contract
- Completion bonus
- AWS