Customer Relations Officer
Industry: Security / Law Enforcement
Specialism: Customer Service - Customer Service
Posted on 05 Apr 2024
About Company
Our client was established in 1992 to provide comprehensive Security Management Service to corporate customers looking for a prompt, reliable and effective service provider. Today, they have more than 2000 subscribing customers including banks, retail & entertainment centre, warehouses, factories and other commercial establishments.
Job Description
- Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
- Answer all incoming calls promptly and effectively in an efficient and professional manner.
- Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
- Follow through and take ownership on all queries from customer where possible.
- Work towards KPI set by Leader.
- Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
- Other ad hoc duties assigned by the company
Job Requirements
- Having 1 - 2 years’ relevant experience within a call center working environment in banks / telcos is preferred
- Minimum Nitec in office administration
- Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
- Possess customer centric qualities
- Good interpersonal & phone communication skills.
- Bilingual in English and Mandarin to liaise with Mandarin speaking account holders
- Able to work unsupervised and maintain professionalism
- Strong understanding how subscriber life cycle works
- Passion in learning new skills, product, technical knowledge
- Strong team player with strong teamwork capability
Compensation
- Location: Toh Guan Rd, Singapore
- Working hours: Monday - Friday, 8.30 to 5.30pm
- AWS
- Variable bonus