E-Commerce Manager
Industry: Retail / Merchandise
Specialism: Marketing - Digital / Online Marketing
Posted on 12 Apr 2024
About Company
Our client is a fast growing chain-stores retailer of ladies fashion footwear. Established in 2001, they cater to the modern, sophisticated trend-setter with an uncompromising standard for taste and quality. High-caliber craftsmanship and an unwavering attention to detail mean each pair of shoes is painstakingly designed to bring the best in style and comfort. They are available in major retail malls across SINGAPORE with its flagship outlet at Wisma Atria Orchard Road. Internationally, their presence can be found in Brunei, Cambodia, India, Indonesia, Japan, Mauritius, South Korea, Thailand and Vietnam.
Job Description
- Develop and execute a comprehensive e-commerce strategy in alignment with company objectives.
- Analyze market trends and competition to identify growth opportunities.
- Oversee the maintenance and optimization of the e-commerce website, ensuring a user-friendly experience.
- Implement improvements to website design, navigation, and functionality.
- Work closely with our Marketing Team to plan and execute digital marketing campaigns to drive traffic, conversion, and customer retention.
- Manage online advertising, email marketing, SEO, and SEM.
- Collaborate with inventory and logistics teams to ensure product availability and efficient order fulfillment.
- Monitor inventory levels and recommend restocking strategies.
- Utilize web analytics tools to track key performance metrics and produce regular reports.
- Make data-driven decisions to improve online sales and user experience.
- Monitor customer feedback and resolve any online shopping issues promptly.
- Enhance the overall online shopping experience to drive customer satisfaction and loyalty.
- Manage and lead a team of e-commerce professionals, providing guidance and support.
- Foster a collaborative and innovative work environment.
Job Requirements
- Possess Bachelor's Degree in Business, Marketing, or a related field.
- Minimum 3 years e-commerce managerial experience or in a similar capacity.
- Proven experience in e-commerce management, preferably in the fashion or footwear industry.
- Able to communicate in Mandarin (verbally and non-verbally) to liaise with Taiwan and Hong Kong counterparts.
- Strong knowledge of e-commerce platforms (e.g., brand.com, marketplaces).
- Proficiency with web analytics and reporting tools (e.g., Google Analytics).
- Web development skill is an added advantage.
- Excellent project management and leadership skills.
- Strong analytical and problem-solving abilities.
- Outstanding communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
Compensation
- Working location: Kaki Bukit Ave 1 (walking distance to MRT Ubi)
- Working days: Monday - Friday; 9 hours/ day (flexible arrangement on starting time)
- Industry: Fashion Retail
- Training opportunities with good career progression
- 14 days annual leave (increase one day annually, maximum 20 days)
- Birthday leave after confirmation
- Benefits: Monthly incentives, AWS, performance bonus, insurance coverage, dental and medical benefits, complimentary company products, staff discounts, long service recognition, and annual company dinners.