Customer Service Assistant
Industry: Oil / Gas / Petroleum
Specialism: Customer Service - Customer Service
Posted on 22 Apr 2024
About Company
Founded in 1964, our client has progressed from a reputable distributor and manufacturer to become Asia's leading value-added integration specialist for Gas, Welding and Safety.
With strategic presence around Asia, they are able to promptly attend to and meet the needs of their customers, and have grown to become the choice company for our customers in industries such as Oil & Gas, Electronics, Metal Fabrication, Heavy Construction, and many more.
Job Description
- Receive and review customers’ stock forecast
- Compile stock forecast by supplier and customer
- Prepare customer’s stock forecast report
- Attend scheduled meetings as and when is required
- Raise alert to customers when off-take trend does not align with forecast.
- Raise alert to customers on indent stock list near to expiry
- Raise PR to Procurement – By Supplier
- Review supplier’s fulfilment, ensure shipment ETA on track
- Monitor inbound shipment from suppliers
- Raise alert to Sales on any stock or shipment lapse/delay
- Attend scheduled meetings as and when is required
- Make necessary purchase adjustments when customer’s off-take trend does not align with forecast
- Upkeep stock monitoring portal
- Ensure real-time information at all time
- Input Customer’s monthly forecast and actual monthly off-take, Full-in stocks, supplier’s monthly inbound shipment dates
- Raise alert to Sales when off-take over demand trend is detected
- Timely review FULL-IN stocks, ensure no over-stocking
Job Requirements
- GCE “A” Level or its equivalent.
- Having at least 1 to 2 years of experience in Customer Service role and have knowledge in inbound & outbound shipment arrangements.
- PC literate
- Good interpersonal and communication skills
Compensation
- Transport provided
- AWS (13th Month Bonus)
- Variable bonus
- Fixed allowance
- Medical and dental consultation reimbursable
- Company Group Insurance
- 5 Working days (Monday to Thursday 8:30am-6pm; Friday 8:30am-5:30pm)