Industry: Electrical & Electronics
Specialism: Customer Service - Customer Service
ClosedOur client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.
- Monitor the service quality to ensure customer experience / service quality meet the standard.
- Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
- Review and enhance processes and procedures to ensure efficiency of the operation.
- Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
- Make outgoing calls to customers.
- Resolve complicated / escalated issues.
- Handling time for Customer care Centre KPI = < 20 minutes.
- Other ad hoc duties as assigned by the company.
- Good teamwork and independent
- Excellent verbal and written communication skills, problem solving skills and good interpersonal skills.
- Possess fast and accurate computer skills
- Self driven, resourceful, customer-orientated and strong customer focus.
- Preferably having customer service / administrative working experience
- 1-year Contract and Renewable
- Completion bonus
- Transport allowance
- Overtime pay
- Annual leaves
- Medical and dental benefits
- Group insurance
- Working hours: Monday – Friday (9am to 5pm), Sat: (9am to 2pm)