Customer Service Executive, Healthcare

Industry: Healthcare / Medical

Specialism: Customer Service - Customer Service

South East,Singapore SGD 2,500 - 3,500

About Company

Our client is a leading private nursing home providing trusted care and quality life since 2003. They currently operate three nursing care facilities and all of the facilities are accredited by the Ministry of Health to offer the Portable Subsidy Scheme.

Job Description

- Identify and assess clients’ needs in order to provide solutions and manage the service offerings
- Gather social and financial background of the resident and/or the family and liaise with multi-disciplinary teams on the continuing care for residents
- Obtain financial information from residents and family members and compute their eligibility for subsidy for residents
- Single Point of Contact and liaison for residents, family and healthcare institutions to co-ordinate referrals and process applications of potential residents
- Administrative duties from handling referrals, enrolments, enquiries and admissions to discharges
- Ensure proper documentation of case files, referrals and other related documents for case management and audit purposes
- Perform data entry and update information regularly to ensure accuracy of database
- Submit relevant reports and information to the management
- Develop and maintain effective communication resources to promote the business and services
- Build effective relationships with medical institutions, physicians and specialists, relevant government bodies with the objective of increasing our utilization and capacities of our facilities
- Market the services through relationship management, facilities familiarization trips and close customer support
- Assist in establishing, implementing and reviewing policies, procedures and protocols to ensure smooth and effective execution and performance of all marketing and advertising programs
- Any other duties/ projects as assigned by the supervisor

Job Requirements

- Minimum 1 year of relevant experience in customer service/ social service/ healthcare will be preferred
- Diploma qualification
- Service orientated with good interpersonal and communication skills
- Dynamic team player with integrity and commitment
- Proactive and self-motivated


- Working location: Toa Payoh
- Working hours: Mon - Fri 9am to 6pm