Senior Services Engineer

Industry: Consulting (Business & Management)

Specialism: Information Technology (IT) - IT - Network/System/Database

Central,Singapore SGD 6,000 - 7,500

Job Description

- Installation and integration of software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.
- Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
- Ensure that all components of the technical architecture are properly integrated and implemented.
- Communicate and reconcile any design flaws found during the delivery of the Solutions.
- Assist customers and their vendors with configuration requirements for all Integration points in their environment.
- Provide technical expertise of the entire product suite, implementation methodology, and/or related technology.
- Conduct systems testing for performance and reliability.
- Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.
- Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
- Effectively manage time, maintain regular communication, and updates to both customer and management.
- Flexibility towards after hours and weekend activities.
- Document and add Lesson learned and Resolutions to the Nice Knowledge Base
- Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes.

Job Requirements

- Diploma in Computer Science, Electrical Engineering, Information Technology
- CCNA and MCSE certifications preferred.
- AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus
- Min 5 years of IT experience
- Minimum 2 years’ experience with Product implementation & integration.
- Experience with Advanced Solutions – Recording/Telephony Integrations, MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions.
- Microsoft Windows Server Installation and Configuration – IIS
- Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
- Server Hardware – HP, Dell, IBM
- Virtual Servers - VMWare – ESX, VSX Clusters, VMotion
- Citrix Servers – Configuration and Optimization
- Application Servers - J2EE, JBoss, Tomcat, Apache, Liferay, Mule
- Microsoft SQL Server Installation and Configuration
- Oracle Installation / Configuration
- Maintenance – Backups and Recovery, Security
- Scripting – Basic Query and Update knowledge
- Network Principles – 7 Layer OSI Model, TCP, UDP
- Network Devices – NICs, Switches, Routers, MPLS
- Troubleshooting – Sniffers and various other Network Testing and Analysis tools


- VB