Industry: Retail / Merchandise
Specialism: Customer Service - Customer Service
ClosedIn line with the company’s business direction, our client aims to contribute to the local communities of the Asia markets by introducing potential Japanese Retail, Food and Beverage products and brands from various regions of Japan. Our client offers new lifestyles and create cities that further enhance convenience and comfort in people’s daily lives.
- Customer Service | Operations
- New member’s onboarding and orientation
- Assist member’s move-out and keep the conversation going
- Communication ambassador, member’s go to person
- Manage the ambience appropriate to the day activity or events
- Ensure centers are well maintained at all times, including front desk / café / meeting room / workstation
- Ensure any facilities issues are promptly attended to, including contacting maintenance support team
- Café orientated responsibilities
- Back-office support management (maintaining service agreement, inventory for access token, etc)
- Member’s Success | Community Management
- Proactive conversations with members to enhance the value of their membership
- Know your members to enhance, personalize and provide greater value to their experience
- Creating the best member’s experience is the core of our business. Continuous assessment of area of improvement for proactive enhancement
- Plan and host / co-host events that help create and build a stronger community
- Monthly newsletter to keep members on the what’s happening in our community
- Diploma from recognized institution and/or equivalent experience in the hospitality, F&B industry
- Proficient in English
- Customer Service orientated personality. Passionate to connect with people and the community
- Strong organization skills with the ability to multitask projects
- Eye for details, ability to manage tasks efficiently and effectively
- Enjoy creating great experience, and thrive at continually growing relationships
- Be ready to WOW us
- Willing to work on weekend and Public Holidays
- Performance bonus