Service Desk Operator
Industry: Science & Technology
Specialism: Information Technology (IT) - Help Desk & IT Support
Posted on 21 Mar 2025
About Company
Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.
Job Description
- Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
- Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
- Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
- Contribute and maintain a knowledge base of frequently asked questions and solutions.
- Vendor coordination for customer onsite support when necessary
- Adhere to data centre routine and security procedures
- Working in a rotating shift schedule to ensure 24x7 coverage
- Other ad hoc duties as assigned by the company
Job Requirements
- Knowledge of IT infrastructure and networking concepts
- Customer service orientation and interpersonal skills
- Excellent verbal and written communication skills
- Good technical aptitude and problem solving skill
- Ability to work independently and as part of a team
Compensation
- Work location: CBD
- Working hour: 12-hours shift
- Variable Bonus (Dec / Jun)
- Annual Leave: 12 days (add 1 day/year up to max 22 days)
- Insurance: Group hospitalization and surgical with outpatient/dental benefits, personal accident insurance coverage
- Annual Health Screening provided