IT Support Executive
Industry: Food & Beverage / Catering / Restaurant
Specialism: Information Technology (IT) - Help Desk & IT Support
Posted on 27 Feb 2023
About Company
Our client is a casual Italian dining concept, with more 30 stores in Singapore, more than 1000 in our home country of Japan, and about 400 locations in China, Hong Kong and Taiwan.
Job Description
- Responsible for all IT & IT-related matter of both office and restaurants.
- Administration & management of application, system, network, software/hardware, e-mail & network infrastructure
- Procurement, troubleshooting & maintenance of hardware & software applications, e.g. Microsoft, F&B Systems, servers, workstations, firewall, emails, internet security, etc.
- Provide 1st level support (helpdesk function with dial in or remote access) for all IT application & system (includes but not limited to Microsoft application, F&B POS system,
- Provide technical advice & end-to-end support.
- Ensure all systems & network infrastructure are stable & secured with minimum downtime.
- Prepare documentations, training materials & conduct user training for existing & new software applications including - Backup system (off-site storage), SOP (standard operating procedures) and flowcharts (step by step guide), Implementation of new system & Contingency plans.
- Review, analyze, evaluate & recommend application systems, hardware and software in accordance to company/business requirements.
- Plan, track and control IT projects from conceptualization to implementation in accordance to business needs.
- Responsible on new hire orientation in relation to network access, email, phone & IT related equipment’s usage etc.
- Responsible for the administration & maintenance of servers and user accounts.
- Manage development team to keep project schedules to plan & to resolve significant technical, resource issues.
- Other duties include installation & configuration of devices.
Job Requirements
- Minimum 2 years of working experiences in IT department
- Minimum Diploma
- Possess IT experience in F&B industry
- Comfortable to work in F&B environment
- Able to start work immediately preferred
- Willing to work on weekends if there is any IT-related problem, when needed
Compensation
- Variable bonuses
- Annual leave will be 14 days (1st year. Consecutive years plus 1 day, max 21 days)
- Medical and Dental benefits
- Hospitalization and Surgical insurance policy
- 5 Working days (Monday to Friday: 9am - 6pm)