Executive, Marketing and Customer Experience

Industry: Food & Beverage / Catering / Restaurant

Specialism: Marketing - Campaign Marketing

Central,Singapore SGD 3,000 - 3,700

About Company

Our client is a casual Italian dining concept, with more 30 stores in Singapore, more than 1000 in our home country of Japan, and about 400 locations in China, Hong Kong and Taiwan.

Job Description

- Plan, develop and implement effective marketing communications campaign
- Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur
- Undertake detailed ongoing analysis of marketing campaigns to ensure targets are met
- Assist in the production of ongoing competitor analysis and reporting, with particular references to pricing, presentation and promotion
- Receive and report all customers related complaints / feedbacks
- Document all complaints into the Customer Feedback Database, reporting and seeing through to completion
- Escalate all unresolved issues/complaints to Area Managers/General Manager
- Explore ways to better the customer experiences through improved service delivery
- Analyze and report on sales performance and other useful information to the Management for its decision-making
- Other duties assigned by the company

Job Requirements

- Diploma/Degree in Business related studies or equivalent.
- Self-starter, proactive, effective problem-solving approach, well organized
- Proficiency in Microsoft Office applications
- Able to start work within short notice is preferred
- Relevant working experience is an added advantage

Compensation

- Variable bonuses
- Annual leave will be 14 days (1st year. Consecutive years plus 1 day, max 21 days)
- Medical and Dental benefits
- Hospitalization and Surgical insurance policy
- 5 Working days (Monday to Friday: 9am - 6pm)