Load Control & Ground Dispatch Manager

Industry: Aerospace / Aviation / Airline

Specialism: Operations - Operations

Closed
South East,Singapore SGD 5,000 - 8,000 (Negotiable)

About Company

Our client offer a full range of ground handling, cargo and catering services to over 52 airlines in Singapore. Providing world class services to enhance their customer airlines' reputation by projecting an image of efficiency, quality and reliability to the passengers.

Job Description

- Manage the unit to provide high levels of service for all contracted customer airline. Accountable for the delivery of services that support the safe and punctual departure of all flights.
- Ensure employees are appropriately trained and licensed, together with other mandatory courses
- Direct and manage the unit to achieve operational targets and the highest levels of service delivery in line with customer requirements, ISAGO and ISO standards
- Ensure the safety of staff, equipment and facilities in accordance with corporate, local and international standards
- Manage the delivery of cost effective services within agreed budget
- Develop customer support strategy for the business unit for all airline customers. Maintain positive working relationships with customer airlines, airport authorities, and other stakeholders to ensure professional communications and positive outcomes that benefit company and its customers
- Drive innovative solutions and initiate continuous improvement through team creativity and ensure a collaborative approach with other business units within Airport Operation CAAS, CAG, APD and relevant airport agencies
- Provide regular updates on overall operation status to COO, Ground & Cargo Services, highlighting potential risks and areas of concerns with a defined plan of action
- Responsible to coach and develop the Operations Control staff, to ensure highest level of professionalism and deliver the agreed expectations and objectives
- Develop and maintain excellent relationships and open communication with internal and external departments

Job Requirements

- Minimum Degree or Diploma from a recognized tertiary institution
- Minimum 5 years’ relevant industry experience with a demonstrable sound knowledge of airport operations
- Minimum 3 years of leadership role/ management role

Compensation

- AWS
- Performance bonus depending on company and individual performance
- Discounted Air Tickets for staff and their family members
- Mon – Thurs 8:30am – 6pm, Friday 8:30am – 5:30pm