Manager, Ramp and Baggage Services

Industry: Aerospace / Aviation / Airline

Specialism: Operations - Operations

Closed
South East,Singapore SGD 7,000 - 10,000

About Company

Our client offer a full range of ground handling, cargo and catering services to over 52 airlines in Singapore. Providing world class services to enhance their customer airlines' reputation by projecting an image of efficiency, quality and reliability to the passengers.

Job Description

- Responsible for the overall management of the aircraft loading teams and support in staff budgeting, recruitment & selection, discipline, performance management, training & development
- Evaluates business objectives and accordingly proposes the sectional resources budget for manpower, equipment etc.
- Responsible for preparing and reviewing performance standards and guidelines on Aircraft Turnaround for customer airlines
- Responsible for auditing Aircraft Turnaround activities against set delivery standards
- Conducts analyses on discrepancy reports and provide recommendations to ensure that standards are maintained
- Work closely with the Aircraft Turnaround Manager and the Duty Manager team to ensure aircraft turnaround process is seamless
- Continuously monitors industry trends associated with aircraft turnaround, ensuring that current practices are benchmarked and introducing improvements in procedures and processes and ensuring that best practice is achieved
- Develops and fosters effective working relationships with all customer airlines ensuring that service level agreements (SLAs) are upheld
- Work with company Safety, Security and Quality Management to ensure all staff adhere to safety and security rules & regulations
- Work closely with the Manager, Resource Planning & Business Improvement and IT to develop processes that employ technology to bring service and cost benefits to the department
- Develop and maintain own department continuity plans including Crisis Management, Business Continuity and Evacuation

Job Requirements

- Minimum Degree or Diploma from a recognized tertiary institution
- Minimum 8 years relevant industry experience preferably with a ground services provider, airline or airport operator at a management level
- Must have 3 years of managerial experience
- Knowledge of Airplane Health Management (AHM), IATA Safety Audit for Ground Operations (ISAGO), International Air Transport Association (IATA), Civil Aviation Authority of Singapore (CAAS) and Changi Airport Group (CAG) standards and regulations would be an distinct advantage

Compensation

- AWS
- Performance bonus depending on company and individual performance
- Discounted Air Tickets for staff and their family members
- Mon – Thurs 8:30am – 6pm, Friday 8:30am – 5:30pm