E-Commerce Operations Executive / Specialist

Industry: Wholesale / Distribution / Trading

Specialism: Customer Service - Customer Relationship Management

South West,Singapore SGD 2,200 - 2,500 (Negotiable)

About Company

Our client aim to distribute a wide variety of authentic alcohol beverages at competitive prices. They strive to be a one-stop solution for your establishment, restaurant, club, home party or even your own consumption.

Job Description

- Responsible for the performance outcomes of e-commerce platform.
- Ensure customer service level maintained at high levels in any platforms at anytime.
- Enhance online customer experience.
- Ensure seamless end-to-end integration of the e-commerce business.
- Manage and update websites and e-commerce platforms including creation of product listings, crafting of product write-ups, right-sizing of photo images on e-commerce platforms such as Lazada, Shopee and any other future platforms.
- Executing customer order fulfilment, coordinating order processing, delivery and returns of customer orders.
- Resolving any operational issues arriving from online marketplaces.
- Communicate with followers, respond to queries promptly and monitor customer reviews.

Job Requirements

- Ability to work closely with marketing and operations team to ensure digital strategies are effectively integrated.
- Excellent organizational, interpersonal and communication skills.
- Proactive, resourceful and excellent team player.
- Cross-functional capabilities – ability to hands-on with all teams.
- Experience in Ecommerce environment preferred.
- Experience in Beverage Industry an advantage.