Industry: Education / Training
Specialism: Education / Training & Development - Training & Development
Closed- OPERATIONS: The Experienced Educational Tour Operation Manager will be working with the study tour operations team when companies have programmes running, which including below main tasks:
- 1. Staff Recruitment and Management
- - Recruitment of staffs including teachers, activities leaders
- - Ensure effective communication with all members of staff.
- - Create a positive team atmosphere and motivate staff.
- - Ensure that the teaching and activity programmes are successfully integrated.
- 2. Programme Management
- Ensure excellent organisation of the centre and its courses
- Prepare, book and monitor all residential accommodation, transportation, meals, excursion and ensuring sufficient staff provision is available.
- Ensure company health and safety policies are implemented and monitored closely.
- Control budget expenditure and maintain accurate accounts and receipts.
- Liaise with Group Leaders coming from abroad to ensure a high level of customer service.
- Maintain a professional working relationship with staff, clients and venue staff.
- CUSTOMER SERVICE AND MARKETING SUPPORT:
- The Experienced Educational Tour Operation Manager will also be required to maintain and develop relationships with international and local partners who send students to our programmes.
- Work closely with marketing team members to response to product-market fit feedback loop. Assist the management and marketing team in designing programs as and when required.
- Assist Sales & Marketing team with quotation preparation tasks ( such as designing a programme in Singapore), ad-hoc Japanese language localization of our sales & marketing materials, among other tasks.
- Pre-arrival, during programme runs and post-departure customer satisfaction services for our clients coming from abroad, especially Japanese clients.
- PERFORMANCE STANDARDS
- To ensure that all services within the areas of responsibility are provided in accordance with the company’s commitment to high quality service provision.
- This job description will be reviewed annually and may be subject to amendment or modification at any time after consultation with the post holder. Please note that this job description is not exhaustive but sets out the main expectations of company in relation to the post holder’s professional responsibilities and duties. The role holder may be required to undertake other relevant duties commensurate with the level of the role. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.
- Relevant experience in working as a tour operator with at least 3 years experience in the travel industry
- Fluent in English & Japanese ( both speaking and written) to liaise with Japanese speaking customers
- Previous managerial experience ( team-leader and above) is preferred
- Proven competence in management and leadership skills.
- Ability to build rapport with people from different cultures especially with clients from Japan
- Enjoy working with teenagers and children.
- Computer literate and proven competence in administration.
- Flexible, adaptable and solutions focused.
- Effective communicator.
- Approaches work with a flexible ‘can-do’ attitude.
- Excellent communication and influencing skills, able to adapt style in relation to differing stakeholder groups
- Commercially minded with experience maintaining international partner relationships
- Reliable, enthusiastic, highly organised and able to work unsupervised with excellent attention to detail
- Proactive and self-motivated, resourceful and with entrepreneurial spirit
- Ability to work individually and as part of a team, flexibility and adaptable to changing circumstances and requirements
- DESIREABLE
- Professional Marketing qualification and/or relevant leadership experience
- Diploma or Degree holder
- Previous budget management and staff recruitment experience
- Experience in international working environment
- Experienced working at Singapore Tourism Board (STB) registered companies
- Good-humoured with the desire to achieve the highest standards
- 17 days of holiday, excluding Singapore public holidays
- Comprehensive health insurance and travel insurance benefits
- Year-end performance bonus ( to be discussed in details with the management)
- Opportunities to travel to UK, Australia and Singapore ( at management’s discretion)