Industry: Healthcare / Medical
Specialism: Information Technology (IT) - Help Desk & IT Support
ClosedOur client is an American medical equipment company specializing in artificial heart valves and hemodynamic monitoring. Headquarter in Irvine, California and public listed under NYSE.
- Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
- Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
- Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
- Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
- Perform life-cycle upgrades and projects as directed
- Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed. Adhere to Global SLA for incidents/request.
- Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1-3)
- Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
- Provide appropriate visibility of costs related to service requests and comply to approval requirements
- Minimum education level: National ITE Certificate (Nitec)
- Minimum years of relevant experience: 2 years
- Desktop support with experience maintaining, installing, and relocating workstations, peripherals, workstation operating systems, LAN/WAN setup, DHCP, DNS, and standard office automation software in a large organization.
- Ability to manage users and PC's using Active Directory preferred
- Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook)
- Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
- Ability to configure, use and maintain CISCO IP Phones
- Effective cable management skills to maintain organized work stations and data closets
- Ability to adapt and learn new technologies as needed
- Problem Solving skills including Trouble shooting techniques
- Strong customer service focused skills
- Strong organization and time management skills
- High level of professionalism during interactions with customers and vendors
- Using PC Images to configure computers for deployment / redeployment
- Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)
- Experience using Help Desk ticketing software to manage service tickets
- Basic written and verbal communication, interpersonal, and relationship building skills
- Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control